Littlephant/Camilla Lundsten Studio AB (we, us and our) values its customers and respects your privacy.

Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our Terms of Service of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website.

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

This Privacy policy was last updated on 30 July 2024 and we may update it from time to time.

What personal data we may collect from you

This policy contains information on how we at Littlephant / Camilla Lundsten Studio AB will handle your personal data. The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect. We may collect and process the following information about you.

Information you give to us

This is information about you that you give to us by filing forms on our Site or by corresponding with us by phone, email or otherwise. It includes information you provide when you register for our newsletter, enter a competition or survey, participate in social media functions, when you register as a user of our Site, place an order on our Site or report a problem with our Site and/or otherwise send a communication to us.

• Contact details including your name, address, phone number, and email.
  
  

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  
  

• Account information including your username, password, security questions and other information used for account security purposes.
  
  

• Billing information including your financial and credit card information.
  
  

Information we collect about you

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account:

• Technical device information, browser information, time zone setting, information about your network connection, your IP address (the Internet protocol) and other information regarding your interaction with the Services, browser plug-in types and versions, operating system and platform.
  
  

• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.

Information we receieve from other sources

Finally, we may obtain information about you from third parties, including from other websites we may operate or the other services we provide, from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
  
  

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  
  

• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, like analytics and search information providers may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
  
  

How we use your personal information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
  
  

• We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
  
  

• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
  
  

• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  
  

• Communicating with You and Service Improvement.
  
  

• We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
  
  

Cookies & what are cookies used for?

Littlephant uses cookies to give you the best experience on our website. They allow us to personalize content and ads, to provide social media features and to analyze our traffic. This means that we also share information about your use of our site with our social media, advertising and analytics partners.

By clicking on ‘Allow all’, you agree to the use of cookies to improve navigation, analyze traffic and make your user experience more personalized.

If you prefer, you can choose to set your browser to remove or reject Cookies through your browser controls. However, you will not be able to take full advantage of our Site if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user's computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/

We use the following types of cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Site and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our Site or make use of e-billing services.

• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us for our legitimate purposes to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily.
  
  

• Functionality cookies. These are used to recognise you when you return to our Site. This enables us, subject to your choices and preferences, to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  
  

• Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We may use this information subject to your choices and preferences to make our site more relevant to your interests. We may also share this information with third parties for this purpose.
  
  

Where you have not set your cookies permissions, we may also separately prompt you regarding our use of cookies on the Site.

For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

How do I disable cookies?

If you'd prefer to restrict, block or delete cookies from Littlephant, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

• Chrome: Go to Preferences; then go to Privacy and Security
  
  

• Safari: Go to Preferences; then go to Privacy
  
  

• Explorer: Go to Internet Options; then go to Privacy
  
  

Sharing data

We may disclose aggregate statistics about visitors to the Site in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates and group members, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, leaving feedback and ratings on our products, receiving and sending communications, updating marketing lists, analysing data, providing IT and other support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  
  

• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  
  

• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  
  

• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  
  

• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
  
  

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":